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Shipping and returns

Shipping Policy

All international orders include subsidised insured delivery with FedEx Express. Typically the transit time is between 2 to 7 days. Please go to checkout to see the cost and estimated delivery timeframe for your country.

Delivery within the UK is free and handled via Royal Mail Special Delivery. UK orders generally arrive within 1 to 2 days from day of dispatch.

Return Policy

We offer refunds on all webstore purchased watches returned within 14 days of the date received. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Bespoke watch orders and deposits are not eligible for returns or refunds due to the time and cost invested in building bespoke timepieces. All watches remain the property of CS Watches LTD until paid for in full.

In the unlikely event a defect is exhibited the CS Watches 24 month warranty will cover the watch for repair or replacement where eligible. You will be responsible for paying for your own shipping costs for returning your item.

Please send any communications relating to the warranty and returns to:

Customs & VAT

VAT is payable on all purchases made by UK based customers only. The pricing shown on the webstore is inclusive of UK VAT only for visitors within the UK. For EU customers our pricing reflects EU taxes. Therefore the cost at checkout for this region is the full cost delivered.

The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order which ships outside of the UK, US or EU the buyer is responsible any associated costs and must abide by their country’s laws, regulations, and restrictions.

Warranty & Guarantees

All CS Watches modified watches are sourced from respected dealers and undergo stringent testing and thorough quality checks during the customisation process.

The CS Watches 24 month warranty period covers your watch for repair or replacement in case of any fault, failure or defect excluding those which arise due to misuse as outlined below, even during the warranty period:

  • Damage caused by improper use or carelessness. For instance, mechanical failure due to visibile knocks and dents, water ingress due to improper use of crown.

  • Damage or failure to quick set date function through lack of mechanical sympathy.

  • Superficial damage such as scratches, dents and knocks arising from regular use

  • Damage or failure arising from repair or modification by a third-party person or company.

For modified watches the original manufacturers warranty will be void and no longer valid. Therefore, in the event you need to claim a repair or replacement under the CS Watches warranty please get in touch with your name, address, order number and a detailed description of the issue.

CS Watches LTD have made great efforts to try and ensure any computer generated graphics and photos are as realistic as possible. Nevertheless, some alterations and differences might appear with the final product. Those differences might be caused by the settings of your navigator or your computer such as the intensity and distortion of colours through a backlit screen.

Where CS Watches LTD produce a commission using imagery or content provided by a customer, it is the responsibility of the customer to ensure that they have ownership of the IP (Intellectual Property) and/or relevant approval or permissions to use that content.